At WebViro, we are committed to delivering exceptional quality and service. To ensure clarity and transparency in all our engagements, we have established a professional refund and cancellation policy applicable to all website design, development, and digital marketing projects.
1. Project Planning & Milestone Structure
All projects at WebViro begin with a detailed discovery and planning phase, followed by the creation of a comprehensive Scope of Work (SOW). This ensures that both parties have a mutual understanding of deliverables, timelines, and expectations, thereby reducing the risk of disputes or cancellations.
Projects are structured around clearly defined milestones, with deliverables and timelines mapped accordingly.
2. Refund Policy for Services Rendered
As each phase of a project involves the commitment of resources and time, payments made for work completed are non-refundable. This includes (but is not limited to):
- Completed design drafts or mockups
- Approved development milestones
- Content integration or deployment stages
Once a deliverable is reviewed and approved by the client, or the project moves into a subsequent phase (e.g., development after design approval), the associated payments become non-refundable.
3. Mutual Termination Clause
If a project is terminated on mutual agreement:
- The client will retain ownership of all work completed up to the termination point.
- All future invoices or unpaid milestones will be voided.
- No refund will be issued for payments already made.
4. No Partial Refunds
WebViro does not offer partial refunds for work-in-progress or incomplete milestone phases. Once a milestone has commenced and resources are allocated, the associated payment is non-refundable.
5. Design Approval & Development Phase
Refunds will not be issued once:
- The client has approved the initial design or mockup.
- The project transitions into the development phase, including coding, integration, or testing.
6. Special Promotions and Limited-Time Offers
Refunds and cancellations are not applicable to services availed through promotional pricing, discount campaigns, or limited-time offers. These are non-refundable under all circumstances.
7. SEO & Digital Marketing Services
All SEO and digital marketing packages are non-refundable due to the nature of the service and the time-bound efforts involved. Clients may choose to cancel ongoing subscriptions with 7 days’ written notice.
8. Dormant or Abandoned Projects
If a project becomes inactive or abandoned for more than 30 consecutive days due to lack of client communication, required assets, or feedback:
- The project may be marked as completed.
- Any paid amount will be forfeited.
- Reactivation of the project may incur additional charges.
9. Dispute Resolution
In case of any dispute or disagreement regarding our refund policy, we encourage clients to reach out to us directly. We aim to resolve all concerns professionally and fairly.
10. Contact Us
For any questions or clarifications regarding this Refund Policy, please contact us:
📧 Email: contact@webviro.com
🌐 Website: www.webviro.com
WebViro reserves the right to update or modify this refund policy at any time without prior notice. Please refer to this page periodically for the latest information.